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Questions & answers
Everything you need to know about Japanese head spa, skin care, booking and visiting our studios. Can’t find your answer? Send us a message.
Japanese head spa
A relaxing, therapeutic treatment focused on the scalp, hair and neck. It combines scalp massage, deep cleansing and hair treatments to promote relaxation, reduce stress and improve scalp and hair health.
No — come as usual. We examine your scalp before the treatment, and shampooing right before makes it harder to read how much oil your scalp produces.
Yes. Our treatments suit all hair and scalp types, and we personalise the products and techniques to your needs.
Regular head spa treatments can help stimulate hair follicles, improve circulation and strengthen hair roots, which may help reduce hair loss. For sudden or patchy hair loss, please also see your GP.
Most treatments are safe during pregnancy. Please check with your healthcare provider and let us know beforehand so we can make adjustments.
Once every 2–4 weeks for the best results, depending on your scalp condition and goals.
High-quality, mostly natural and Japanese-formulated products that are gentle on the scalp and hair.
We gently dry your hair, but we recommend avoiding full blow-drying or styling afterwards so the products keep working.
Korean skin care
Yes. HydraFacials are safe and effective for all skin types, including sensitive skin. We customise the treatment to your skin’s needs.
For best results, every 4–6 weeks. This maintains a healthy glow and supports your skin’s natural renewal cycle.
You may have mild redness or tightness, especially after deeper exfoliation, but it usually fades within a few hours.
It’s best to avoid makeup for 6–12 hours so your skin can breathe and absorb the full benefits.
Come with clean skin, avoid exfoliating for 2–3 days before, and tell us about any skin concerns, allergies or medications.
Booking & payment
Book online in a few steps. All appointments are booked in advance, and a $20 upfront deposit secures your time.
Deposits are non-refundable, but you can reschedule once with at least 48 hours’ notice and your deposit moves to the new booking.
Arriving more than 15 minutes late may mean a shorter session or rescheduling, to keep things fair for other clients.
Cash, credit and debit cards, and selected mobile payment platforms. Full payment is due at the end of your session.
Yes. Our certified male and female therapists provide personalised care tailored to you.
Yes. Gift cards are available for any treatment or value.
Mobile head spa
We visit homes, hotels, offices and events across Western Sydney. A travel fee may apply depending on your location.
Lift access or a ground-floor home with easy entry, as our equipment can’t be carried up stairs, plus somewhere to park. We bring everything else.
Yes. Choose ‘someone else’ in the request form and add their details.
Our studios
Please park on the spa driveway only — not on neighbours’ driveways or the grass.
Penrith has a comfortable waiting area inside KD Hair. Plumpton has no waiting area, so please arrive on time or wait in your car.
To keep the space calm, only clients receiving a service can enter the treatment area unless arranged beforehand.
Yes. Both studios are open 7 days, 8am – 9pm, by appointment.
Book online in a few easy steps. A $20 deposit secures your appointment.
